FAQs

 

Questions about Ciel Spa

Where are you located?

We are located within the luxurious, 5-star SLS hotel in Los Angeles.
Our Address is:

465 S. La Cienega Boulevard
2nd Floor
Los Angeles CA 90048
(310) 246-5560
info@cielspabeverlyhills.com

What should I do if I need to cancel my appointment?

If you need to cancel your appointment, please email us at info@cielspabeverlyhills.com or call us at 310-246-5560.

What’s your cancellation policy?

We have a 24-hour cancellation policy. Please note that same day cancellations are charged 50% of the treatment price. If you do not show up to your appointment and do not contact us beforehand, you will be charged the full price of your treatment. All appointments booked same day are considered confirmed.

What are your hours of operation?

Our spa hours are:
9 am – 9 pm, Monday through Saturday
9 am – 5 pm, Sunday

Do I need to make a reservation/appointment?

We highly suggest calling in advance and making an appointment.

Where should I park?

When you arrive, valet parking will be available for your vehicle.

How do I make an appointment/reservation?

To make an appointment for your spa services, please contact us or use our online booking form.

Do I need to include a gratuity for my services?

We add a suggested gratuity of 20% and a 5% service charge on all services. The suggested gratuity is adjustable depending on the liking of your service.

 

Biologique Recherche Questions

If you’d like to know more about any of the products featured in this collection, please consult our staff.

What is Biologique Recherche?

Biologique Recherche is a French, luxury skincare line that focuses on organic, all-natural skincare solutions. For more information on Biologique Recherche, visit our Biologique Recherche page or contact our spa specialists.

When should I use Biologique Recherche’s Lotion P50?

Biologique Recherche’s Lotion P50 should be used twice a day in the mornings and evenings after cleansing and before moisturizing the skin.

Is Lotion P50 Safe?

Yes! Lotion P50 is very safe! However, please note that you should not apply Lotion P50 to irritated skin or skin with open wounds or burns. Never use Lotion P50 during, or in combination with, a vitamin A treatment or during treatment with products containing Alpha-Hydroxy Acids.
Additionally, do not use Lotion P50 for at least one month after facial surgery or immediately after a skin peel or medical laser treatment.

How do I apply Biologique Recherche’s Lotion P50?

Once you have cleansed your skin, saturate a cotton pad with Lotion P50 and gently apply to the face, neck, and decollete. Remember to pat rather than rub so as not to overstimulate your skin. We recommend using this lotion twice a day in the morning and evening. Use in tandem with the rest of your Biologique Recherche routine.

Please note that Lotion P50 is only for external use.

Which Biologique Recherche cream is good for hydration?

Generally, all Biologique Recherche creams have hydrating properties. To learn more about which Biologique Recherche cream would be best for your skin, please consult our staff.

Which Biologique Recherche products do you recommend for acne-prone/ problematic skin?

Biologique Recherche’s products have many unique properties, some of which are perfect for acne-prone skin. For more information on which Biologique Recherche product would work best for your skin, please consult our staff.

 

Ciel Spa Services Questions

How long are your facials/ treatments?

Here at Ciel Spa, we have a variety of facials and treatments available. Depending on the facial or treatment you choose, time may vary anywhere from 30 minutes to 2 hours. For more information on a particular facial, please contact us.

Which facial do you recommend for acne-prone/ problematic skin?

Our range of individualized facial treatments can address a wide range of skincare needs and issues.  For more information on which facial would work best for your skin, please consult our staff.

Do you sell gift certificates?

We do! Check out our selection of gift certificates for the special someone in your life!

Which facial is right for me?

Great question! Our range of individualized facial treatments address a wide range of skincare needs and issues. For more information on which facial would work best for your skin, please consult our staff.

Which body treatment is right for me?

Great question! Our range of individualized body treatments address a wide range of needs and issues. For more information on which body spa treatment would work best for you, please consult our staff.

What is “endermologie?”

Endermologie is a state-of-the-art, non-invasive procedure that optimizes your health and beauty. It utilizes a technique that stimulates skin and fat tissue to soften them and make them less fibrous resulting in the diminished appearance of cellulite and smoother, firmer skin.

What is a “hyperbaric oxygen treatment?”

Hyperbaric oxygen treatment is an oxygen therapy that enhances the body’s natural healing process by delivering 100% oxygen to the bloodstream using hyperbaric pressure. This treatment can be used for a variety of restorative purposes. For more information, please consult our staff.

What is “IV therapy?”

IV therapy is a therapeutic, IV treatment that delivers vitamins and other nutrients such as minerals, amino acids, and other natural organic compounds through an intravenous infusion. This treatment can be used for a variety of restorative purposes. For more information, please consult our staff.

What salon services do you offer?

Here at Ciel Spa, we have everything you need to look your best. From an extensive selection of salon services like blow-outs and haircuts to personalized styling and manicures, we can help you get ready for your next big event or just looking great. Explore our Salon page for more information.

What kind of spa packages do you offer?

We offer four distinctly luxurious spa packages to help you relax or get ready for an event. For more information on our spa packages, visit our Packages page or contact our spa specialist for more information.

 

Ordering & Shipment Questions

When will my order ship?

Orders are packaged and prepared for shipment the same day they are received. All orders are picked up by USPS at 3 PM every day (excluding Sunday and holidays.)

How many days will it take for my package to arrive?

Packages are normally received within 2-7 business days of ordering. Depending on where your package is being shipped, orders can arrive as fast as 2 business days.

Is a signature required for delivery?

No signature is required for delivery.

What is Ciel Spa’s return policy?

Ciel Spa does not provide refunds or exchanges under any circumstances after the package has been shipped.

How do I track my order?

After your order is packaged and prepared for shipment, you will receive an email with the tracking number.

How is you order shipped?

Your order is shipped via USPS First Class mail. If you require a different type of shipping method, please call us before ordering to make arrangements. Please note, an additional fee for express shipping may apply.

 

For any other questions you may have please feel free to contact us.