Shipping Policy

At Ciel Spa, our quality of shipping is just as important to us as our luxury skincare products. Every order of our Biologique Recherche products includes First Class USPS shipping. Every order is packaged and prepared for shipment the same day it is received. Please note, however, that if your order is received after 3 PM Monday – Saturday, your order will be picked up by USPS on the following business day. 

You will receive a shipping confirmation email with an included tracking number once your order has shipped. After your order has been shipped, your package will arrive within 2-7 business days. Depending on where your package is being shipped, orders can arrive as fast as 2 business days. 

If you require a different type of shipping method, such as overnight shipping, please contact us to make alternative arrangements. Please note, an additional fee for express shipping may apply.

Once an order has left Ciel Spa, it is in the care of USPS. Ciel Spa is not liable for any errors made by the service provider. Claims regarding any damage caused during shipping should be directed to USPS and their customer service department.